On-Site.... Technician Support –within 4 hours, 24×7/8×5 NBD Configuration Support, 24×7 On-Call support Periodic health check Remote.... 24×7 Technical Assistance Round the clock Web, Tele & Email support Diagnostics & basic configuration related troubleshooting RMA Hosting.... Advance/Same Business Day Delivery/Shipment, replacement of faulty units. Vendor driven (retainership arrangement) Inflow managed