Renewal Specialist
Become a part of the Inflow team….
Requirement
- Good understanding of the ICT distribution ecosystem and business processes related to renewals and channel operations.
- Strong relationship-building, communication, negotiation, and stakeholder management skills.
- Proficiency in CRM platforms (preferably Salesforce) and Microsoft Excel for pipeline management and reporting.
- Self-driven, target-oriented professional with strong analytical skills and a quick learner of new technologies and solutions.
- Prior experience in Account Management, Sales Operations, Contract Renewals, Channel Sales, or Partner Management will be preferred.
Key responsibilities:
- Manage and track the renewal pipeline, ensuring timely follow-up on upcoming contract and subscription renewals.
- Prepare, validate, and share renewal quotations while ensuring pricing accuracy and compliance with business guidelines.
- Collaborate with channel partners and vendors to drive renewals, resolve issues, and improve renewal conversion rates.
- Manage & maintain the database and provide accurate renewal forecasts, pipeline updates, and performance reports using CRM and reporting tools.
- Support commercial discussions and negotiations to maximize renewal revenue, customer retention, and partner satisfaction.
- Ensure a seamless renewal experience through proactive communication, documentation management, and timely execution.